Company: Iron Pulse New LTD

Registered Address: 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom

Brand Name: Iron Pulse

Email: contact@ironpulse-store.com

1. Return Eligibility

To be eligible for a return, items must be unused, in their original condition, and returned in the original packaging. Returns must be requested within a reasonable timeframe after delivery.

2. Non-Returnable Items

Certain items may not be eligible for return, including products used for personal care, hygiene-related items, or items that have been opened, used, or damaged after delivery.

3. Damaged or Defective Products

If you receive a damaged or defective product, please contact us as soon as possible with clear photos or videos showing the issue. We will review your case and provide a suitable resolution, including replacement or refund where applicable.

4. Order Issues & Incorrect Items

If you receive the wrong item or your order is incomplete, please contact us with your order details. We will investigate and resolve the issue promptly.

5. Return Process

To initiate a return, contact us via email with your order number and reason for the return. Our team will provide instructions on how to proceed. Unauthorized returns may not be accepted.

6. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within a reasonable timeframe.

7. Late or Missing Refunds

If you have not received your refund, please first check with your bank or payment provider, as processing times may vary. If you still have not received your refund, contact us for assistance.

8. Shipping Costs

Shipping costs are non-refundable unless the return is due to a damaged, defective, or incorrect item. Customers may be responsible for return shipping costs unless otherwise stated.

9. Supplier Fulfillment Notice

Some products are shipped directly from our manufacturing partners or suppliers. In such cases, return handling and processing may vary depending on the supplier.

10. Exchanges

Exchanges may be offered for defective or damaged items where stock is available. If an exchange is not possible, a refund may be issued instead.

11. Contact Us

For any return or refund inquiries, please contact us at: contact@ironpulse-store.com